Returns and exchanges
I gladly accept returns and exchanges
- Contact me within: 3 days of delivery
- Send items back within: 7 days of delivery
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged4>
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Personalized items for nation of the product can’t be returned.
If for whatever reason, buyer claims order was never received in the mail, but seller have the prove of posting from Royall Mail. Seller will remake and resend for half of the original price and shipping of the items bought.
If for whatever reason, buyer claims order was newer received in the mail, but seller have proof of posting from Royall Mail. And the buyer doesn’t need the item anymore, we will refund the buyer 70% of the original price.
Shipping internationally may cause additional fees or duties when delivered. These fees are the responsibility of the buyer.
Real wedding garters may need to give a refund at any time due to time constraints, if your wedding is less than 2 weeks away, please contact me in order to ensure it can be delivered on time.
If we have proof of posting, we refunding the item cost, excluded posting cost.
RUSH ORDERS ARE WELCOME!!
Please contact me for shipping options if you need your order in 14 days or less. We hope to provide a minimal shipping cost to our customers. Please convo me if you’d like to upgrade to expedited/ tracked item.
Additional policies and FAQs
My wedding is around the corner. Can you expedite my order?
I can expedite your order and ship your hankies in 2 business days with the purchase of an expedite fee listing. Expedite fees are available in my shop
Given that people have meaningful things to say to their loved ones we copy all sayings word for word. Therefore it is important that when creating your personalized saying you should be mindful of spelling, punctuation, and grammar.
***If you do not leave us your choice of colors will we assume you would like the same colors as in the picture of the hankies you’re an ordering!